FAQ


Do we ship the Personalised Bottles to the US?

The Personalised bottles are only available for shipping to certain countries, and as we are unable to ship alcohol directly to the US,  they cannot be delivered there.

 

How long will my order take to be delivered?

Delivery to Ireland and UK will normally take 2/3  days.  Delivery to mainland Europe normally takes 3/4 days. Delivery to Rest of Europe/Rest of the World may take 7/10 working days. (Please note that orders for delivery outside EU, may be held in customs pending clearance and may incur additional delays.)

 

Can you deliver alcohol to USA/Canada?

Unfortunately not. As alcohol is a restricted item, we are limited to the countries we can deliver to. US and Canadian Customs will not allow us to deliver there.

 

How will my order be delivered?

We provide a courier service to deliver your order to you. This will ensure that  you receive a fast and efficient service from us. You will also receive a tracking number for your order, so you can monitor the progress of your shipment. 

 

What happens if my order gets lost/damaged? 

Every order we send, has its own individual tracking number, and any lost/damaged orders will be investigated with the courier service. We will always endeavor to replace lost/damaged orders asap, to avoid any unnecessary delays to you.

 

Can I return gift/clothing items for a full refund?

Yes. Please return these items to us with your receipt to:

The Jameson Experience,
The Old Distillery
Midleton, Co Cork
PH: 00353-21-4613594
e-mail: gift.deliveries@pernod-ricard.com

Please include your online order number and e-mail address with your returns, as we will need to contact you for your credit card number, as your payment details are stored securely within our online shop.

 

Can I return my Personalised Bottle of Whiskey?

Unfortunately not. We are unable to re-sell these Personalised Gifts. (This does not affect your statutory rights)

Please note: We do not ship alcohol to USA, Russia, Canada and Norway. Why?