All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
All sales are final. If your item arrives damaged or broken, you may return it for a full refund.
Any damaged items must be returned unused, in the same condition that you received it, and in its original packaging.
Refunds may only be obtained for items that arrive damaged, defective, or broken. We cannot issue refunds or accept returns for a change of mind, improper fit, delayed delivery, or similar reasons. However, if you are not satisfied with your purchase, you are welcome to request an exchange of your goods, as set forth below.
Refund Procedure (if applicable)
If your product arrives damaged, broken, or defective you may request a refund or exchange. To arrange for a refund, please contact us at Shop@jamesonwhiskey.com within 3 days of receipt of the goods and provide a receipt or proof of purchase and an explanation of the issue with your order.
Upon receipt of your email, we will contact you to confirm whether your order is eligible for return and the details of your return. Once details are confirmed, we will arrange a return document and collection of your package by DHL.
Once your return is received and inspected, you will receive an email confirmation that we have received your returned item. Your refund will then be processed, and a credit of the full purchase price (including shipping) will automatically be applied to your credit card or original method of payment, within 14 days. Refunds may take up to 2 weeks to process. Your financial institution may take longer to reflect the transaction. If 30 days have passed and you haven’t received a refund yet, please contact us.
Sale items (if applicable)
Items sold on discount ore sale are final sale and may not be refunded [or exchanged], unless the goods arrive defective or damaged, in which case you may be eligible for a refund or exchange.
Exchanges (if applicable)
Exchanges are permitted for the exchanges of the same item for a different size or color. We do not accept exchanges for different items. If you would like to make an exchange for a different size or color, please send us an email at Shop@jamesonwhiskey.com within 3 days of receipt of the goods and provide a receipt or proof of purchase and an explanation of the issue with your order/what you would like to exchange it for.
Upon receipt of your email, we will contact you to confirm whether the selected alternate goods are available. If your selected product is unavailable, we may permit exchanges for another alternative good of the same type.
Once details and availability are confirmed, please carefully pack the item(s) and send your item to the below address. We highly recommend that you insure your packages, as we are not responsible for packages lost in transit
The Jameson Experience
We will contact you via email once your original goods have been received and replacement goods have been dispatched.
You will be responsible for all return shipping costs.