Delivery & Return Policy

DELIVERY TIME AND SHIPPING RATE

The following chart includes the list of countries we currently deliver to, estimated delivery times and shipping rates:

Country Delivery Time Shipping Rate
Republic of Ireland 2-4 business days €8
Mainland UK (England, Wales, Scotland) 5-7 business days €25
Rest of World: Switzerland, South Africa, Australia, New Zealand, China, Singapore, Japan 7-10 business days €90


Please note the shipping rate reference is for an order of one bottle.

DELIVERY RESTRICTIONS

Please note we are unable to deliver to the following places:

  • USA: Please go to https://shopjamesonus.com/ for orders to be delivered to the USA.
  • Army Post Office / Fleet Post Office addresses
  • PO boxes
  • Parcel motels

TRACK YOUR ORDER

After placing an order you should receive an email with a tracking number to track your order.

If you need more information about your order, please email us at shop@jamesonwhiskey.com

RETURNS

All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.

All sales are final. If your item arrives damaged or broken, you may return it for a full refund.

Any damaged items must be returned unused, in the same condition that you received it, and in its original packaging.

Refunds may only be obtained for items that arrive damaged, defective, or broken. We cannot issue refunds or accept returns for a change of mind, improper fit, delayed delivery, or similar reasons. 

RETURNS (CHANGE OF MIND)

We do not accept exchanges for different items.  

If you would like to return products due to change of mind please send us an email at Shop@jamesonwhiskey.com within 14 days of receipt of the goods and provide a receipt or proof of purchase.

Please carefully pack the item(s) and send your item to the below address. We highly recommend that you insure your packages, as we are not responsible for packages lost in transit.

The Jameson Experience 
Distillery Walk
Midleton
Co.Cork
P25Y394
Ireland
00353214613594

We will contact you via email once your original goods have been received.

You will be responsible for all return shipping costs.

REFUND PROCEDURE (IF APPLICABLE)

If your product arrives damaged, broken, or defective you may request a refund or exchange. To arrange for a refund, please contact us at Shop@jamesonwhiskey.com within 14 days of receipt of the goods and provide a receipt or proof of purchase and an explanation of the issue with your order.

Upon receipt of your email, we will contact you to confirm whether your order is eligible for return and the details of your return. Once details are confirmed, we will arrange a return document and collection of your package by DHL.

Once your return is received and inspected, you will receive an email confirmation that we have received your returned item. Your refund will then be processed, and a credit of the full purchase price (including shipping) will automatically be applied to your credit card or original method of payment, within 14 days. Refunds may take up to 2 weeks to process. Your financial institution may take longer to reflect the transaction. If 30 days have passed and you haven’t received a refund yet, please contact us.

SALE ITEMS (IF APPLICABLE)

Items sold on discount or sale are final sale and may not be refunded (or exchanged), unless the goods arrive defective or damaged, in which case you may be eligible for a refund or exchange.